Ordering & Payment
Applicable sales tax will be added to all purchases.
We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers. Note, your account will not be charged until your order actually ships.
Using Store Credit
To use a store credit, sign into your Vela account; you will see your store credit on the "My Account" page. Upon checking out, the store credit will automatically be deducted from your total. If you do not use the entire store credit the remainder will go back into your Vela account to be used on future purchases.
Size & Measurement Charts
Please see our Size Guide for general information on sizing. If you have a specific questions about the fit of an item or measurement guidelines, please email our customer care department at firstname.lastname@example.org.
Adding Items to Your Tote
When viewing an item on the product detail page, you may add an item to your tote by simply selecting your size and specifying quantity needed. Then, to add the item to your tote, you will simply click the "Add To Tote" button.
Placing an Order
After you have added an item to your tote, you will be prompted to review your tote. Here, you may review all items in your tote, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your tote, you may either continue shopping or proceed to check out and place your order.
- Step 1
By clicking the "Check Out" button in your tote, you will be asked to either sign-in to your account or to click continue if you do not have an account.
- Step 2
If you do not have an account, you will be asked to enter your billing address information. If paying by credit card, you will need to make sure that this billing address matches exactly what the credit card company has on file. If your billing address is the same as your ship to address, you may proceed to the next step. Or, you may edit your shipping address to a different address by clicking edit.
- Step 3
Next choose which shipping method you would like to use for delivery.
- Step 4
To complete your order, simply confirm by reviewing the order totals and entering in your payment information. We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. Then click the "Complete Order" button. Upon completion, you will be given an order number and you will receive an email confirmation of your order details.
Placing an Order by Phone
We are happy to take your order quickly by phone.
Please call our customer care department at:
Vela or +44 (0) 7525 359 602 M-F 10:00AM – 7:00PM GMT and S&S 10:30AM - 5:00PM GMT.
Verification and Shipping
When placing your order, please note that Vela may require further verification of your order to ensure that orders are authorized by the cardholder. Verification will be completed via the email from which the order was placed. If a response is not given to our inquiries the order will be cancelled within a 48 hour period of first contact. Verification may be required for a multitude of reasons and at the discretion of Vela. This verification may delay the shipment of your order if a timely response is not given.